Customer Support Technician
ADELAIDE, SOUTH AUSTRALIA | FULL-TIME
THIS ROLE HAS NOW BEEN FILLED.
PLEASE REGISTER YOUR INTEREST FOR FUTURE ROLES ON OUR CAREERS PAGE.
Are you a Customer Support Technician looking to join a high performing team that improves workplaces all over the world?
Our mission is to help every team, in every workplace work better together.
More than 6000 teams around the world use Teamgage to build a better place to work. Companies like Westpac, Renault, CSIRO, and the South Australian Government need our platform to collect data, enable meaningful conversations and create the actions that drive a culture of continuous improvement.
As part of our Customer Success team, you’ll help deliver that mission. Our whole team will be with you every step of the way, supporting you to succeed and making sure you have a great time doing it.
About the role:
- Connect and build relationships with customer technical and administrator teams
- Use a range of technical tools, interpret customer data and design/document strategies to manage data
- Customer support and case resolution
- Work closely with the Product & Engineering teams to ensure customer data management is designed effectively and well documented
About you:
- A passion for helping customers
- At least 2 years’ experience in a technical role
- Experience in scripting, data analysis and reporting, including tools such as Excel and Microsoft Power BI
- Inquisitive, hungry to learn and a keen problem solver
- Self-motivated and results-driven
About us:
- We’re a proudly South Australian tech company with customers around the world.
- We’re a small, but very ambitious team.
- We live our company values, and we talk about them every day. They guide how we make decisions and how we work together. Read our values here.
- We’re flexible. You’ll be part of an awesome in-office vibe at Lot Fourteen some days. But on others you can be at home, so you get in-the-zone.
- Team rituals bind us together. Whether it's our daily company-wide stand-up, weekly whole team meetings to keep us aligned or quarterly MacGyver Days, these aspects of culture really matter.
How to apply:
- Ensure you must have unrestricted and ongoing work rights in Australia.
- Send a quick email to our recruitment partner info@egmpartners.com.au telling us how you fit with our company values (you only need to pick 2 of them): Diligent and dependable; Create with elegance, quality and a little magic; All in it together; Always improving.
- Wait to hear from us.
If we think you might be a fit, you’ll receive a call to talk you through our multistage interview process.
