NEC Australia (NECA) had a desire to put the ownership for continuous improvement in the hands of every staff member, in every team.
Six key areas were chosen for tracking, with a focus on teams discovering what is working well and where action is required to improve performance. This included metrics for Environment, Empowerment and Trust.
- Teams discuss their results monthly with the NECA Senior Leadership Team checking results each week
- NECA are seeing benefit from teams taking ownership for driving incremental change within the areas they control
- Feedback relating to broader company improvement is also channelled up, allowing trends to be reviewed at an organisation level to drive key business initiatives
- Teamgage is facilitating a more open discussion about performance
“Using a simple and intuitive interface, every NECA employee is asked to provide a quick monthly snapshot on how their team is performing across six key metrics. The output, presented in online summary reports, is shared at team meetings through open discussion.
Insights provided help business leaders and business partnering teams identify and address issues early, delivering a positive outcome for staff engagement and business performance.”
Senior Organisational Development Specialist, NEC Australia